Return & Refund Policy
At HomeKode, we strive to ensure every customer has a positive shopping experience. Please review our Return & Refund Policy carefully before placing an order.
Return Eligibility
We offer free collection for approved returns of eligible products.
Before placing your order, we recommend reviewing the Return Eligibility section available on each product page.
Upon delivery, customers should inspect their items carefully and retain all original packaging until they are satisfied with the product.
Returns will only be accepted if:
- The item is unused and in its original condition.
- The item is returned with all original packaging, accessories, and documentation.
- The item has not been assembled, installed, altered, damaged, or modified after delivery.
- The return request is submitted within the applicable return period.
Standard Product Returns
For standard, non-customized products, return requests may be submitted within 7 days of delivery.
Once approved, our team will arrange collection of the item from the delivery address.
Items returned without original packaging may not be eligible for return approval.
Custom, Made-to-Order & Personalized Products
Custom, made-to-order, personalized, modified, or specially procured products are non-returnable and non-refundable once production or procurement has commenced.
These products are made or sourced specifically for each customer and therefore are not eligible for return or exchange unless they arrive damaged, defective.
Exceptions may only be considered if the item arrives damaged, defective, or materially different from the approved specifications.
Damaged, Defective or Incorrect Items
Any damaged, defective, missing, or incorrect item must be reported within 3 days of delivery.
To allow us to investigate the issue, customers must provide:
- Clear photographs or videos of the affected item.
- Images of the original packaging.
- A description of the issue.
- Order details.
Claims submitted after 3 days may still be reviewed at HomeKode's discretion but are not guaranteed for approval.
Accidental damage, misuse, improper handling, incorrect installation, or failure to follow product instructions are not covered under this policy.
Collection & Return Process
Approved returns will normally be collected within 2–3 working days following approval of the return request.
Returned products will be inspected upon arrival at our warehouse before a refund, replacement, or store credit is approved.
Refund Timeline
Once the returned item has been received and approved following inspection, refunds are typically processed within 2–3 working days.
Card Payments
Orders paid via credit card, debit card, Tabby, or Tamara will be refunded to the original payment method.
Please allow 7–10 business days for the refund to appear, depending on your payment provider or bank.
Cash on Delivery Orders
Orders paid through Cash on Delivery (COD) will be refunded as store credit for future purchases.
Exclusions
The following are not considered defects and are not eligible for return or refund:
- Natural variations in wood grain, marble veining, travertine texture, fabric texture, color tone, or handcrafted finishes.
- Minor variations resulting from handmade manufacturing processes.
- Damage caused after delivery through misuse, incorrect installation, neglect, improper maintenance, or accidental damage.
- Products returned without original packaging.
Liability Disclaimer
HomeKode shall not be liable for any indirect, incidental, consequential, or special damages arising from the use, misuse, installation, transportation, or handling of any product purchased from HomeKode.
HomeKode's maximum liability shall be limited to the purchase value of the affected product.
Damage Investigation Requirements
For wall-mounted products, including mirrors and wall art, HomeKode may request additional evidence including:
- Front and rear photographs of the item.
- Images of mounting hardware.
- Images of the wall and installation area.
- Any additional information required to complete the investigation.
Failure to provide sufficient evidence may result in rejection of the claim.
Contact Us
For return requests, refund inquiries, damaged item reports, or general assistance, please contact us through our Contact Us page:
