Complaints

Complaints & Issue Resolution

Your experience matters to us, and when something does not meet expectations, we want to review it carefully. This page provides a direct and private channel to share any concerns related to your order, delivery, product condition, or overall experience.

Please email complaints@homekode.com with your order number, a clear explanation of the issue, and any relevant supporting details or photos. Each submission is reviewed individually and assessed in accordance with our store policies. When a concern falls within these guidelines and is deemed valid, our team will work toward a fair and appropriate resolution.

We appreciate you reaching out and allowing us the opportunity to handle your concern with care, transparency, and professionalism.