FAQs
I JUST PLACED AN ORDER, WHEN WILL IT BE DELIVERED?
In most cases, your order will be delivered within the estimated time of arrival mentioned on the product page. However, the actual delivery date may be affected by courier arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
Kindly note that your order might also be delivered in one or two batches, so if you do not receive all your items in the first package, sit back and relax, as it should be delivered in the second batch which you will receive a separate tracking for.
If however all your items are not delivered within the estimated delivery time (mentioned on the product page(s)) or your tracking information shows that your package has been delivered but you have not received it, you must contact Contact Us within 48 hours of the delivery date.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at Contact Us. If the address is wrong, we can correct this within 24 hours.
CAN I CANCEL MY ORDER?
You need to cancel your order by reaching out us within 24 hours from order creation.
MY ITEM ARRIVED DAMAGED!
We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
If this happens to you, please contact us on Contact Us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another replacement after verification.
MY ITEM FELL DOWN & IS SMASHED INTO PIECES:
HomeKode holds no responsibility over damages that take place with your product while in use. The only reimbursement HomeKode can offer for damages is for the products delivered in a damaged/defective condition which has to be reported within three days of delivery.
I WOULD LIKE TO RETURN MY ITEM/ORDER:
Please refer to our return process and policy https://homekode.com/pages/return-policy.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to Contact Us and we will do our best to reply within 24-48 hours :)
