HomeKode, a UAE-born and based furniture retail and e-commerce company operating under HOMEKODE HOME FURNITURE TRADING CO. L.L.C, offers the ultimate Total Home Experience and is dedicated to providing Unique & Trending Home Fashion while making a positive impact on the world. 

The company's website, www.homekode.com, facilitates the delivery of home and lifestyle products within the UAE, and is owned and operated by HOMEKODE HOME FURNITURE TRADING CO. L.L.C, a limited liability company registered in the United Arab Emirates (Commercial License Number: 1124991).

Refund and Return policy

RETURNS:

At HomeKode, we offer FREE carriage on all unwanted items eligible for return.  Please check the return eligibility for each item on its product page description. Once you have received your item(s), we encourage you to open and inspect them carefully, following any specific instructions provided for placing your items and furniture. 

Please note that not all products currently come with assembly brochures. We are actively working to include assembly instructions with all future product lines. In the meantime, for products without an assembly brochure, our customer service team is available to assist with any assembly queries.

If you place an order with certain number of delivery days time frame, and you request delivery on an earlier day than the indicated delivery day, or if you choose to cancel the order during this period, please be aware that this order will not be eligible for cancellation or a refund. However, you do have the option to cancel your order within 24 hours (Twenty-Four Hours only) from the time of order placement.

Information about the return eligibility of each item will also be included at the production description itself.  Please take a moment to review the return eligibility of your chosen item before placing your order. This will help ensure a smooth shopping experience for you.

RETURN TIMESCALE:

You are eligible to request a return within 2-3 days from the date of receiving your order. To initiate a return, you should contact our customer care team with your order details and reason for return. Returns requested beyond this period may not be eligible for processing.

Items to be returned will be picked up from your address and returned to us within 2-3 working days after you submit your return request.

REFUND TIMESCALE:

• Refunds or store credits are issued once the returned item is received at our warehouse.
• For purchases made via www.HomeKode.com using a card or installment payment methods, refunds are issued to the same card within 5-7 working days after receiving the item. 
• Orders paid through Cash on Delivery or POS upon delivery are refunded as store credit in your account, applicable for future orders. 
• We aim to process all refunds swiftly, typically within 2-3 working days after the item is received and verified at our warehouse.

RETURNING DAMAGED ITEMS:

Thoroughly inspect your item upon receipt. Any items that are damaged or marked in any way must be reported on the same day of delivery and returned in the original packaging they were received in. Once notified, we will inform our courier of the damage to the item and arrange for a replacement to be sent to you. Please ensure the item is packed in the original box it was received in to avoid rejection of the replacement. If you are unable to check the item on the day of delivery, please contact us after ordering and inform us of the time window you would need to inspect the item. Please note that accidental damage is not covered under our replacement policy.

Hence, please ensure that you follow the correct instructions to place and secure the items. If the items are damaged after delivery due to failure to follow instructions, a refund or return will not apply.

 

IF YOU ARE NOT HAPPY WITH THE QUALITY OF YOUR ITEM:

If you are not happy with the quality of your order, we will collect and refund your order in full or replace it with the same model or a similar one to your choice. We will not attempt to replace your order with the same item more than once given the same issues keep occurring. A return will be initiated, and a refund/store credit will be issued at no cost to the customer. Our products are made to a high standard; however, from time to time, small industry issues can surface.

DISCLAIMERS:

Our delivery/collection service is for items delivered/collected at your doorstep. Our drivers may be able to take away the packaging upon request; however, some of our partner couriers may not be able to offer this service. We would only recommend disposing of your packaging upon delivery if you are certain your item is as required and will be kept. Returning an item without original packaging will incur return damages and will not be processed upon receiving.

 

HomeKode explicitly disclaims any liability to customers or end users for special, incidental, or consequential damages, including damage to or loss of other property or equipment, personal injury, or the cost of other damages arising out of or in any way connected with the sale or use of its products. The maximum liability, if any, of the Company for any damages hereunder is limited to the purchase price of the defective or non-conforming products sold pursuant to the user's transaction.

In the event of a customer claiming damages due to misuse or incorrect installation, we request clear photographic evidence demonstrating the issue. This documentation should be submitted along with the complaint to help us assess the validity of the claim accurately. We reserve the right to reject replacement or refund requests if sufficient evidence is not provided. It is the responsibility of the customer to ensure proper installation and usage as per the product guidelines.

 

Damage Reporting

To ensure a swift resolution for any damages, kindly adhere to the following guidelines:

1. Please submit a clear picture or video of the damaged area on the received item, particularly if it arrived in a damaged or soiled box.

2. If the damage is a result of a wall-mounted item's fall, such as "Mirror - Wall Art," we require the following:

   • A clear front picture or video of the damaged item.
   • A clear back picture or video of the damaged item.
   • Clear pictures or videos of both the hook used for mounting and the screw fixed on the wall.
   • A clear picture or video of the entire wall where the item was affixed, from top to bottom.

It is imperative that these images are provided on the same day the item is received or identified as damaged. Failure to do so results in HomeKode's right to reject the investigation.

We appreciate your cooperation in promptly reporting any issues, as it assists us in enhancing our service. Thank you for your support.

Kindly find here our Terms and Conditions - policy for your review and reference.